FAQ

All Questions

Sign up

  1. I see this message "We couldn't find e-commerce data in your Google Analytics profile."Why?

    Ans: This happens when you don't have e-commerce enabled in your Google Analytics profile. Please enable e-commerce first. We recommend you sign up again only after your e-commerce data is at least 15 days old.


  2. I received an email saying, "Data import failed." Why?

    Ans: This might have happened. Due to some server issue at our end. Please click on "Try again" in the e-mail you received.

  3. Is it easy to set up?

    Ans: Absolutely. With our new JavaScript based installation, all you need to do is, configure the JavaScript code, and paste it in your website. Your website will immediately start showing Product recommendations to your customers.

  4. Which shopping cart applications does it support?

    Ans: No matter which shopping cart application you are using on your e-commerce store, LiftSuggest supports all.

  5. Is my Google analytics credentials secure on LiftSuggest?

    Ans: Your Google Analytics account is securely authenticated at Google's server. We cant see or store your credentials.

  6. What is JavaScript based set up?

    Ans: JavaScript based set up is configuring the JavaScript code and pasting it in your website. It's required only once.

Pricing plans & Subscription

  • Plan features

    1. What is a design/placement mock up?

      Ans: A design mock up is a sample design of a recommendation section on your website. We design this specially for your website, keeping best practices in mind. You can implement the same way on your website to get the most out of your recommendations.


    2. What is Exclusion of recommendations and why should I use it?

      Ans: Exclude/Blacklist recommendations are a smart thing to do to avoid logical mistakes. For e.g., a customer who has added a book to the cart can be recommended another book, but it cannot work while he's buying a washing machine or air conditioner. Also, you might not want to recommend a product, which is outdated for recommendation.

  • Changing plans

    1. How is my payment adjusted if I change my plan?

      Ans: When you change your plan, your billing cycle remains the same. We charge you the + or - difference amount your payment due date. E.g., You changed your plan from $49 to $99 on 15th September, and your billing cycle is 1 to 30th. On 30th we will charge you $99 for the new month + difference of the two plan for last 15 days. If you go from $99 to $49, we'll adjust the difference.


    2. What if I cross my limit for a particular plan?

      Ans: Your account is paused for that month's billing cycle. Let's say your billing cycle is 15th Sep to 14th Oct and you cross your limit on 12th Oct, your account will be paused for 2 days. But it will resume again on 15st Oct. Applied to both, Free and Paid plans.


    3. My website doesn't fall in to the category of Free plan. Can I still sign up for the Free plan?

      Ans: Yes you can sign up for any plan you want. But your account will be paused once you cross the limit allowed in that particular plan. See this question for more info, "What if I cross my limit for a particular plan?"


    4. What happens when I change my plan from Free to Paid?

      Ans: You monthly cycle will change on the day when you go from Free to Paid. We'll charge you according to your new cycle.


    5. Is there any set up cost? Can I change the plans?

      Ans: Zilch! Zero. There is no charge to set you up & make more money, using product recommendations. You can upgrade or downgrade to any plans based on your need.


    6. Can I shift from Paid plan to Free plan?

      Ans: Sorry, but no. Once you are a paid member, you cannot shift back to Free plan.


    7. Do I need credit card to sign up?

      Ans: Credit card is required only for "Paid plans".

      8. Top
  • Subscription

    1. How can I cancel my subscription?

      Ans: You'll find a link "Cancel subscription" in your profile page. Just use that.


    2. What happens to my data when I cancel my subscription?

      Ans: Once your subscription is withdrawn, we erase your data from our server. Be rest assured.

      3. Top

Payment

  1. How does my billing cycle work?

    Ans: Your billing cycle starts on the day you sign up. Each cycle will be of 30 days. We'll charge you at the end of every cycle. If you are on Free plan, then also our system will generate a billing cycle, as the billing cycle also used to track your usage. But you won't be charged anything if you are on the Free plan.


  2. How is my payment adjusted if I change my plan?

    Ans: When you change your plan, your billing cycle remains the same. We charge you the + or - difference amount your payment due date. E.g., You changed your plan from $49 to $99 on 15th September, and your billing cycle is 1 to 30th. On 30th we will charge you $99 for the new month + difference of the two plan for last 15 days. If you go from $99 to $49, we'll adjust the difference.


  3. What happens to my payment if I cancel my membership before the payment cycle ends?

    Ans: Don't worry about that. We'll refund your money for the rest of the days.


  4. Where can I see my payment cycle information?

    Ans: You can see that on your Profile page. You'll get important information and alerts related to your account on your profile page.

    5. Top